Last updated: December 16, 2024

At Axion, we value and respect your privacy. This privacy policy explains in detail how we collect, use, share, and protect your personal information. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect the following types of personal information:

a) Information provided directly by you:

• Contact information (name, email address, phone number, postal address)
• Company information (company name, position, industry)
• Financial information (billing details, credit card information)
• Any other information you choose to provide us

 

b) Information collected automatically:

• Usage data of our services (pages visited, time spent, interactions)
• Technical information (IP address, device type, browser type, operating system)
• Location data (if you have given consent)
• Cookies and similar technologies

 

c) Information from third parties:

• Social media information (if you connect your account with our services)
• Information from commercial data providers
• References from other customers

 

How We Use Your Information

We use your personal information for the following purposes:

a) To provide and improve our IT services:

• Personalize and optimize our services
• Develop new products and features
• Perform analysis and performance metrics

 

b) Communication:

• Send updates about our services
• Respond to your inquiries and requests
• Provide technical support
• Send marketing communications (with your consent)

 

c) Security and compliance:

• Protect our services against fraud and abuse
• Comply with legal and regulatory obligations
• Enforce our terms of service

 

d) Research and development:

• Conduct market research
• Improve our AI algorithms and models

 

Legal Basis for Processing

We process your personal information based on the following legal bases:

• Consent
• Performance of a contract
• Legitimate interests
• Compliance with legal obligations

 

Sharing Information

We do not sell your personal information. We may share your information with:

a) Service providers:

• Data hosting providers
• Analytics services
• Payment service providers

 

b) Business partners:

• With your consent, we may share information with selected partners

 

c) Legal authorities:

• When required by law or to protect our legal rights

 

d) In case of merger or acquisition:

• If Axion is acquired or merges with another company, your information may be transferred

 

International Data Transfers

We may transfer your information to countries outside of Canada. In such cases, we ensure that adequate protection measures are in place, such as standard contractual clauses.

Data Security

We implement technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Strict access controls and two-factor authentication
• Continuous monitoring of our systems
• Regular security audits
• Security training for our employees

 

Your Rights

Depending on your location, you may have the following rights:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restriction of processing
• Right to data portability
• Right to object
• Rights related to automated decision-making and profiling

 

To exercise these rights, contact us using the information provided at the end of this policy.

 

Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this policy or as required by law. The criteria used to determine our retention periods include:

• The duration of our relationship with you
• Legal obligations
• Recommendations from data protection authorities

 

Children’s Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information about a minor, please contact us immediately.

 

Cookies and Similar Technologies

We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

 

Links to External Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or policies on these websites. We recommend reviewing their policies before providing any personal data.

 

Changes to the Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The most recent date will be indicated at the beginning of the document.

 

Contact

If you have additional questions about how we handle your data, you can contact us directly at:

Email: info@axiontech.net

Axion INC
Suite 700, 2828, Boulevard Laurier
Quebec, QC, Canada G1V 0B9